I used to be a loyal customer of people's jewellery and made lot of purchases online for over a year, all my payment went through with no issue, then, suddenly, People's blocked my online purchase for no reason, I tried every channel to contact them (phone call, text, Whatsapp), but of no solution, customer service cannot help and no reason provided, they just push me to go to store to make purchases instead of using online purchases. I asked why, they said it is for your protection, I went to store to make one purchase so they can verify my credit card I used online but still they continue to block me from making online purchase for no reason and they cannot tell how long the block and how many in-store purchase required to be able to use online purchase again, I tried every way to contact customer service, no one can help and all said nothing they can do. Now, I believe it is indeed a strategy to force customer to go their store to increase their sales as store has higher cost to maintain so they want to redirect customers to their store at the expense of creating inconvenience to customers. It is NOT a protection for customer, rather it is penalizing loyal customers for the benefit of increasing their store sales to cover their cost. Very bad customer experience, no one help and no solution provide, no way to escalate. It should not be called as 'Customer Care', it should be called 'We don't care customer'. Easy solution, just stop shopping with Peoples.
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