Review Time
I used to be a loyal customer of people's jewellery and made lot of purchases online for over a year, all my payment went through with no issue, then, suddenly, People's blocked my online purchase for no reason, I tried every channel to contact them (phone call, text, Whatsapp), but of no solution, customer service cannot help and no reason provided, they just push me to go to store to make purchases instead of using online purchases. I asked why, they said it is for your protection, I went to store to make one purchase so they can verify my credit card I used online but still they continue to block me from making online purchase for no reason and they cannot tell how long the block and how many in-store purchase required to be able to use online purchase again, I tried every way to contact customer service, no one can help and all said nothing they can do. Now, I believe it is indeed a strategy to force customer to go their store to increase their sales as store has higher cost to maintain so they want to redirect customers to their store at the expense of creating inconvenience to customers. It is NOT a protection for customer, rather it is penalizing loyal customers for the benefit of increasing their store sales to cover their cost. Very bad customer experience, no one help and no solution provide, no way to escalate. It should not be called as 'Customer Care', it should be called 'We don't care customer'. Easy solution, just stop shopping with Peoples.
I ordered a gold necklace with a small pendant for my wife, but the necklace itself is extremely short, resembling a large bracelet rather than a necklace. Additionally, the return location requires me to drive 170 km to return it. This will be the last time I trust jewelry from this seller.
Extremely poor customer service and product quality. I ordered a gold necklace with a small pendant for my wife, but the necklace is extremely short, resembling a large bracelet instead of a necklace. Additionally, the return location requires me to drive 170 km to return it. This will be the last time I trust jewelry from this seller.
I had a fantastic shopping experience at one location. Thanks to a helpful representative for that. The rest of the staff were also good with customer service and overall shopping experience. In contrast, my experience at another store was poor, with noticeable rudeness among staff members.
Customer service is lacking after placing an order; there’s no proper response until the product is received. If there’s a complaint, they won’t take returns and will charge for everything. I was told the product would be suitable for everyone, but it turned out to be too small. When I requested a return for a larger size, they wanted additional payment, and customer service has been unresponsive.
I ordered a ring and received a delivery date, but the transaction expired and the ring was never sent. After the delivery date passed, they refused to cancel or provide satisfactory customer service. I had to stop the authorization through my credit card. Despite multiple requests for help, they failed to provide any answers or accountability, leading to me canceling the order myself.
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