The Pep Boys located on 8091 Oswego Road in Liverpool, New York is a well orchestrated Theft Machine. Judging by their dismal National rating of 1.8 out of 5, it appears the same can is true of all Pep Boys locations Nationwide. Considering a rating scale of 0 to 5 whereby all "1" ratings would be zero, their actual score is more realistically .8 out of 5. Please consider this review a zero.We took our 2017 Jeep Cherokee in for an oil leak. They charged us $1400. They fixed the leak but broke the Heater. Imagine having no heat in the dead of a Central NY winter when it is 6º outside. We returned the car back the next day. They fixed the heater (no charge) but literally handed the car back to us with the "Service Parking Brake Light" on. This time the left caliper locked up and it had to be towed back. This time the bill was $1100! You see the more they break -the more they make. What get me is how rude and god-like they become once you call them out on it. Tech Artificial Intelligence is no match against real intelligence. We have driven this car 9 years/92,000 miles without ever having any issues with either the heater or the parking brake. The car has been inspected by local Jeep Dealerships it's entire life. The money takers at the counters have stone cold apathy towards the customer, especially with the fact that continue, by design, to "Fix and Break" things on the car to run up the bill. It's the owner, Karl Icahn's way. I look for this billionaire clown to sell out the Pep Boys ASAP. Their no way he can fix such a dysfunctional auto repair service such as this.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
