Review Time
on September 7th2022 I took my car my 2001 Nissan Frontierin to Pep Boys do to a fact that I'm the break was getting hard to push downthey give the Diagnostics and they told me that the issue was the master cylinderdo you need a new battery so they charged me for bothonSeptember 9th I went and I picked up the truck they said that I had fixed everything on it1,160.00on the same date that evening the truck All In Motion I was driving down the street stalled on me andturned off.I had it towed to my house for which I paid $80 and thenPep Boys let them know of the situationso then I took it back on same date 09/09/20 they performed diagnostics and stated it was the alternator that was killing the battery,attempted to sell me an alternator for $560.00,I told them I would purchase one myself ,they had me make an appointment for Tuesday at 8am,,, I purchased alternator $211.76 O'Reilly's,on 09/13/22 I dropped off my truck . THEY COMPLETED THE WORK.PICKED UP TRUCK ON 09/14/22 ,THEN THAT SAME NIGHT MIDNIGHT THE TRUCK WHILE DRIVING COMPLETELY TURNED OFF STALLED,I PHONED CSR THEY HAD IT TOWED TO FACILITY 27AVE VAN BUREN. I SPOKE TO THEM THE FOLLOWING DAY Theytold me it was a faulty battery that that happens sometimes and for me to come and pick up the truckpicked up a09-15-22 , paid. $224.47that same eveningthe truck stalled on me while I was drivingthe battery was drained.this is after having replace alternator paid for themaster cylinder this is the second brand new battery that they put in according to them I had to call and get it towed back to the shop at Pep Boys. I called CSR and the claim # 834789.MANAGER STATED THEY WERE GONNA HAVE IT TOWED TO SHOP IN GOODYEAR TO FOR ELECTRICAL SPECIALIST TO SEE IT THEY NEVER TOLD ME THAT THE SPECIALIST WASNT GONNA SEE IT TILL TUESDAY 09/20/22.today is September 9th of 2022phone call from thema car rental since I have been without a car since the 7th of Septemberreturn my call.
Bro they told me my rear shock were blown , i put them on new last year wtf? When u know how to work on cars but they dont know u do , and this happends because i told them the 4 tires they gave me for 800 they shake at high speed , omg stay away from the one in north main st pawtucket rhode island
Bro they told me my rear shock were blown , i put them on new last year wtf? When u know how to work on cars but they dont know u do , and this happends because i told them the 4 tires they gave me for 800 they shake at high speed , omg stay away from the one in north main st pawtucket rhode island
I took my car in for rough idling and only bcuz I thought their synchrony bank automatically gave 6 to 18 mos to pay with no interest. Otherwise I would have taken it to Firestone. Over $1000 later, there's still rough idling even ten times worse after I picked up my car and when I came to a stop light. Called pep boys and Joe gave me some lame excuse as to why this was happening. Took car back in and before at a stop light, the car jolted really hard and car started vibrating really hard and strong. The bolting continued periodically while at a stop and my car still continues to rough idle when not in motion. Took car back in and my car was at the shop for five hours with nobody calling me with the status of my car for close to 5 hrs so I thinking my car was being worked on Called pep boys and specifically said to Thomas, go ahead and keep my car overnight if you're still working on it. The manager called me and said he didn't hear any noise when he came to a stop regarding the bolting. I explained to him we don't hear any noise. Just feel a jolting periodically along with the continuing rough idling. Come to find out that the whole time my car was at the shop, for five hours the mechanic just test drove it, and did absolutely nothing to my car claiming he didn't hear any rough idling. They kept the car overnight and the manager Gary test drove it with me and I could still hear and feel rough idling but no jolting. Gary looked at me totally in denial that my car was still moderately rough idling. Worse when the air conditioning was on and now he claims that there's probably something wrong with the air conditioning which I know isn't true. I wish I had taken my car to Firestone bcuz they offer a great warranty where with pep boys, I had to pay an extra I believe $129 for an extended warranty and my car still has a moderate rough idling. Never again!
I wish I read reviews before I went there. It was my first and second time visiting pep boys, first I thoughts it was my mistake then came second. I took a car for oil change than as soon as I left oil started leaking really bad. When I went back there they didn't have a record of me having oil changed there!?!?! Really? Bias, vulgar language, and other things I can't mention because I never believed that it could be happening to.me in this era. Following this issue I was forced to change oil twice in one week this time from a different shop where they told me what was done to.my car and was forced to pay around 1300to fix it. PEPBOYS' keep it up that is how last dance are do e before shamely one exit the stage. However remember this is not 1050 where you depend on one superior culture for business. Even minority do contribute to your growth.
Hamburg, NY Location: The manager of this store is a con-artist. We phoned ahead for specific tires and were told they were in stock, drove 45 minutes, only to be told they didn't have the tires, and then that we should buy more expensive tires, lower miles, because all tires rot out after 3 years so buying higher mileage tires is pointless. All of this was said to me, a woman, while my boyfriend hung in the back. At which point, my BF told the guy in no uncertain terms that he had wasted our time, was lying through his teeth, and was a complete buttwipe. The guy then threatened to call the police because he is more than willing to setup the scam but doesn't want to deal with somebody calling him on being a scumbag. Corporate was contacted regarding this experience, which lost PepBoys $800 and a lifetime of additional business, as I "shared" with all of my facebook and nextdoor friends so they wouldn't drive out of their way in order to be conned into buying more expensive tires by a liar. However, it needs to be said that if PepBoys employs such a person, as a manager, that its hard to believe that they aren't dishonest in other ways.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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