Before I left my car here at this Pep Boys at 1000 S Christopher Columbus Blvd, Philadelphia, PA 19147 for engine diagnosis, I came here to ask a mechanic who I saw in the receptionist room, " Could ask you just one question about the issue of the engine of my car?", that male replied in an unfriendly rude voice, "If I answer your question, that means I diagnose your car for free." I then described the issues of my car to the receptionist and asked the receptionist if that could be the VVT Solenoid Issue but he said he was not sure. Then I told the receptionist I would leave my car here for the engine diagnoses. After about one hour or so, the mechanic of this pep boys told me my car had issue with the transmission. I then called a mechanic whom I often went there to fix my car in South West Philadelphia (The reason I did not go there this time because It was far from where I lived).and I told him what the mechanic at this Pep Boys told me about the issue of my car. That mechanic told me usually Pep Boys did nothing, they just took money of the customers and they did nothing so their engine diagnose was not reliable and If I could, I should bring my car there for him and his colleagues to do diagnoses to find out what wrong with my car. Then I drove my car there, he and his colleagues used OBD and did the engine diagnoses right there in front of me. They said the VVT Solenoid Bank 1 was dead and some other minor issues but the engine issue I had been having issue was VVT Solenoid Bank 1. So I had them replacing VVT Solenoid Bank 1 (Surprisingly, they said here, they did not charge for engine diagnose). After the replacement of VVT Solenoid Bank 1, my car has been running normally. I felt so happy because that was not the transmission issue.I updated my review with the followings:I emailed and called Pep Boys to request for the refund but they denied. Pep Boys said they denied my refund request because their recommendation of the engine diagnoses on my car was good. So I lost $118.xx. Now realize Pep Boys provide us with the customer service information to show everyone that they care their customers. In reality, they care no body. Once money in their pockets that is final. Pep Boys provides very bad auto services. They deserve for zero star. If we use services here, we will lose money.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
