pepboys.com

Poor!!

I took my car in for rough idling and only bcuz I thought their synchrony bank automatically gave 6 to 18 mos to pay with no interest. Otherwise I would have taken it to Firestone. Over $1000 later, there's still rough idling even ten times worse after I picked up my car and when I came to a stop light. Called pep boys and Joe gave me some lame excuse as to why this was happening. Took car back in and before at a stop light, the car jolted really hard and car started vibrating really hard and strong. The bolting continued periodically while at a stop and my car still continues to rough idle when not in motion. Took car back in and my car was at the shop for five hours with nobody calling me with the status of my car for close to 5 hrs so I thinking my car was being worked on Called pep boys and specifically said to Thomas, go ahead and keep my car overnight if you're still working on it. The manager called me and said he didn't hear any noise when he came to a stop regarding the bolting. I explained to him we don't hear any noise. Just feel a jolting periodically along with the continuing rough idling. Come to find out that the whole time my car was at the shop, for five hours the mechanic just test drove it, and did absolutely nothing to my car claiming he didn't hear any rough idling. They kept the car overnight and the manager Gary test drove it with me and I could still hear and feel rough idling but no jolting. Gary looked at me totally in denial that my car was still moderately rough idling. Worse when the air conditioning was on and now he claims that there's probably something wrong with the air conditioning which I know isn't true. I wish I had taken my car to Firestone bcuz they offer a great warranty where with pep boys, I had to pay an extra I believe $129 for an extended warranty and my car still has a moderate rough idling. Never again!

Date of experience: Feb 12, 2026