NICE FORM LETTER NICE FORM LETTER...... IF YOU HAD ACTUALLY READ MY POST YOU WOULD HAVE NOTED ALL THE INFORMATION YOU REQUESTED AT THE TOP OF THE POST. COMPLETE INCOMPETANCE FROM THE TOP DOWN. TELL ME I'M WRONG! I’ll try to keep what could easily be an epic novel as short and on point as possible.RE: Pep Boys Auto Service & Tires #1823 8705 N. Dale Mabry Tampa, Fla 33614 Work Order#2045390 CASE#301234FIRST VISIT Spoke with Store Mgr. Larry, on 12/9/2025, about a tire pressure issue. Larry told me they were too busy to help me and asked me to return the next day. OK.SECOND VISIT Returned and spoke with the Asst. Store Manager, Tom who informed me there was NO appointment booked for me and further, Larry (who was not there) had NOT left any information that I would be returning. Tom was however courteous enough to book an appointment for me.THIRD VISIT Returned and spoke with Larry. I attempted to explain I had a slow leak which I thought might have been a Schrader valve or valve stem. I was dismissed by Larry, who told me without looking at my car, I needed a new tire pressure sensor. OK.After waiting 90 min, Larry told me they were not able to obtain a matching part. I told him that was unacceptable and asked that he return the original part or order the correct one from the dealer. Larry again cut me short and said "We only use PEP Boys Parts". Five min later, he miraculously found the correct TPS! OKAfter leaving, I found my dashboard gages were no longer working correctly and now displaying TWO error messages!FOURTH VISIT. Returned and spoke with Larry. He told me; 1. I just needed to drive the car and the computer would reset. I then mentioned my 40+mile trip the day before. NEXT TRY, 2. My car has a bad computer. I then asked him why the tire pressure was being displayed for ALL 4 wheels before the “repair” and now only THREE? NEXT TRY, 3. Larry then stated that he would order a part from the dealer. He further stated that I should come back the next day ... then thought for a minute and said “come back on Tuesday”. OK.QUESTION ??? I thought you "Only use PEP Boys parts” Now I’m confused, do you, OR, don’t you?FIFTH VISIT Returned and spoke with Tom. No appointment, No part, and of course, no message from Larry, who was now on vacation! I called 1 800 PEP BOYS and asked to speak with a General Mgr. Several days later (1/6/26) I received a message from Chris Cook, asking me to call him at 813 557-XXXX, which was clearly an incorrect number. (I have the recording). After some detective work on my part, I found the correct number 813 557-1513. When I called, it was answered “This is Chris Cook” and silence! Nothing! Not you have reached my VM. Not, please leave a message. NOTHING BUT SILENCE!! I did leave a message. In-fact I left two messages, which to date, Mr. Cook has not shown me the courtesy of a response.Approx. 45 min after Chris Cook’s message, I also received another VM from Larry, the store manager stating “This is Larry at Pep Boys, please call me with your credit card number so I can process your refund”. The offer of a refund is very much appreciated, but was never requested !!My issue with the tire has now become a distant second to the poor service, stall tactics, inconsistent answers, and what I consider possible upselling. My bigger issue has become being put in the middle of whatever drama exists within PEP Boys. This drama has caused me to make FIVE visits so far.As to the refund, Thank you again, but I will NEVER TRUST LARRY with my CC number, especially over the phone. To obtain this refund will require a …SIXTH VISIT I will need to return to PEP Boys when Tom is working so I am able to process my refund in person.SEVENTH VISIT Now, I will need to have to a competent shop properly complete the repair.THANK YOU PEP Boys. Seven trips to fix a leaky tire. Possibly a new world record.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
