Dear corporate,Please pass this along to human resources as I feel you should be fully aware of what kind of treatment your general manager at the Sacramento CA Arden location is treating their customers. Here is my review:General manager, Bryan was outright rude, condescending, racist, and clearly miserable at his job! I pulled my car in at 6:15pm on Monday evening 04/29/2024 after my car had a run flat warning on my BMW. I walk into the shop and ask if some can help me, without even looking at me he's already mumbling under his breath and takes a deep breath. Already annoyed with me and said, we're closed!" I then ask him, well can you at least help me out and take a quick peek and let me know if it's air that is out or if it completely popped? He said, "we're closed and I'm trying get out of here." After looking up online, Pep Boys is supposed to be open until 7pm. I understand he wants to leave, but here is an Asian female kindly asking him for his help, a minute of his time and he wanted NOTHING to do with me. As I was walking away, he started saying things as I was walking away. Stunned by the way I was treated I could not help but feel sorry for this man. I am a director of a well known company that has been around for 50 years and this was a true low of customer service. This guy should not be the face of what I know of Pep Boys to be. You can do better and you should do better. I am a customer of your location and have sent many family members and friends to the Arden location. What a shame! Bryan, you treated me like a piece of dog poop. No matter how bad your day was, you should NEVER take it out on other people. I hope you never get to treat anyone else the way you treated me tonight. Waving me out of the building like I was a worthless person. Kindness begets kindness, you should have some humility and treat people the way they deserve to be treated. Shame on you, Bryan! Bryan Worlan, Wordell, Wordall, whatever your name is.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
