EPIC FAIL!I BROUGHT MY CAR IN TI PEP BOYS IN CULVER CITY FOR AN OIL CHANGE WITH AN APPOINTMENT TODAY AT 3;30 When I checked the lady looked up my car and told me they did not have the oil filter in stock. I suggested I rbing it back tomorrow but she said they can get the part in an hour and I’ll be done by 5:00 PM.I come back at 5:00. Car is not ready. I check in at 5:30. Car is not ready. I check in at 6:00. Not Ready. Finally at 6:15 they inform me that they had a “new guy” working on my car and he accidentally emptied the TRANSMISSION FLUID instead of the OIL!!!Luckily he did not pour oil into the transmission fluid.Car won’t be ready until tomorrow?????How can someone not know how to do an oil change? I am never coming back again (once I get my car back).
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
