Gross negligence, improper battery connectionPurchased a battery at this location on 11/24. While driving in Atlanta traffic on 1/5, in the middle of a busy intersection, on a hill my car lost ALL power. I could not even open my door, put on the hazards. The car was dead. The police had to come and block the road off so that I did not get hit as I was clearly a hazard. The police towed the vehicle to Capital Cadillac and lo and behold, I was told that the positive terminal to the battery was over tightened when the battery was installed. I called PepBoys and was assured I would be reimbursed for the tow and the repair as it was clearly a result of their gross negligence. Capital Cadillac also provided a letter stating the same. Excuse after excuse and nothing. I could have lost my life that day being in the middle of rush hour Atlanta traffic with absolutely 0 power in my vehicle.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
