Hard to believe they’re still in business. Went to the Annandale location for a dash light that came on. It actually indicated what was wrong and where. The mechanic asked me which sensor is the problem, I told him, but they still charged me a $20 diagnostics fee. I was also charged a $20 fee for a 90 warranty on the balancing of the wheel they took off. I asked them to cancel the warranty but was told you’ll come later with an unbalanced tire and we need to fix it so we can’t cancel it. Left the car there for 5 hours. When I went to pick up the car, I told the manager you’re over charging me for the part, Advance auto part has the same part for $55 and you’re charging me $150, thats a huge difference. He told me I should have done my research before dropping the car off not when picking it up. Not only they over charged me, but also when I turned the car on the light was still on. I was told by the mechanic and a front desk employee that it’ll turn off after driving. Went back the next day, I was told by the manager that the wrong part was ordered. Went back in two days. The manager wasn’t there. I was told they cant do anything as they are busy. After a lot of negotiations they said I should wait 2 hours so other customers get their turn. I got over charged, they took my money, didn’t fix the car and when I gave them the opportunity twice to fix their mistake they gave me an attitude and brushed me off. For your own good stay away from this place. They are untrained employees. Both at the front desk and in the shop. Specially now that they don’t work with pep boys store, they order the parts from other parties and it costs a lot more An uptade; I’ve made every attempt to have my car fixed. I have stopped by multiple times and every time they till me they ordered the part but next time I visit ghey dont have the part. I’m sick and tired of these guys lying to me. I’ve wasted so much time waiting for someone to give me an answer. The shop managers only concern was for me to remove my review but has done nothing to fix the problem. After leaving a review I received so many emails from Pep Boys main office . All they do is apologize but they do nothing to gain the customers trust and satisfaction. You stole $235 from me , you guys are crooks
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
