Had a new tire put on the car and less than 100 miles of driving, all 5 lugs sheered off causing the tire to destroy my front fender. After an almost $300 tow truck to get it back to Pep Boys and after two weeks,they said they had not had the chance to look at it. The 3rd week I asked if I should contact Corporate or speak to the manager regarding any sort of responsibility the shop had in over torqued lug nuts. I was told the manager would be the one to speak with after he returned from vacation. I spoke with him today over a month later and was told not only did they have no responsibility for this but that they also couldn't work on my car. I now have to pay for another tow,another mechanic, and a body shop. Do yourself a favor and avoid these guys at all cost!!!
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
