If I could give a ZERO - I would. I purchased and paid for a set of new tires from the locations Service Manager in person on Sat morning - 11/5/22. He confirmed the tires were in stock and would be delivered to the Annandale store on Monday - 11/7/22 and that he would call to schedule installation. Monday came and went - NO PHONE call - Nothing. I called and no one knew the status of the order - were they delivered or not? No one on-site knew anything - so i left a message for the Service Manger to give me a call on Tuesday - NOTHING. So I called Tuesday (11/8/22) and finally spoke to the Service Manager - he stated that they were not delivered and guaranteed they would be delivered on Wednesday morning (even if he had to pick them up himself) then scheduled my install at 10am/Wednesday (11/8/22). I arrived at the Annandale store location at 9:45am - only to find out the TIRES were NOT delivered as promised and the Service Manager was OFF. So much for his word/guarantee as a man or representative of Pep Boys. Asst Mgr said they were on a truck - delivery ETA and stated Service Mgr was OFF and not on location. Frustrating, disappointing - tires finally arrived a 11:30am and finally got them installed. I was offered by the Service Mgr a free oil change for my trouble - NOT ACCEPTABLE. If you think I will EVER come back to the Annandale, VA store location - you a crazy. That Wednesday (11/8/22) I reached out to Pep Boys corporate and filed a complaint - Today is 11/15/22 and like their Service Manager - NOTHING! - no one has reached out to address this compliant. Seems to be a Pep Boy policy not to contact the customer to address in detail. Seems poor customer service, lack of communication, terrible customer service is policy from the top down at Pep Boys.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
