pepboys.com

I WILL NEVER GO TO PEPBOYS AGAIN

on September 7th2022 I took my car my 2001 Nissan Frontierin to Pep Boys do to a fact that I'm the break was getting hard to push downthey give the Diagnostics and they told me that the issue was the master cylinderdo you need a new battery so they charged me for bothonSeptember 9th I went and I picked up the truck they said that I had fixed everything on it1,160.00on the same date that evening the truck All In Motion I was driving down the street stalled on me andturned off.I had it towed to my house for which I paid $80 and thenPep Boys let them know of the situationso then I took it back on same date 09/09/20 they performed diagnostics and stated it was the alternator that was killing the battery,attempted to sell me an alternator for $560.00,I told them I would purchase one myself ,they had me make an appointment for Tuesday at 8am,,, I purchased alternator $211.76 O'Reilly's,on 09/13/22 I dropped off my truck . THEY COMPLETED THE WORK.PICKED UP TRUCK ON 09/14/22 ,THEN THAT SAME NIGHT MIDNIGHT THE TRUCK WHILE DRIVING COMPLETELY TURNED OFF STALLED,I PHONED CSR THEY HAD IT TOWED TO FACILITY 27AVE VAN BUREN. I SPOKE TO THEM THE FOLLOWING DAY Theytold me it was a faulty battery that that happens sometimes and for me to come and pick up the truckpicked up a09-15-22 , paid. $224.47that same eveningthe truck stalled on me while I was drivingthe battery was drained.this is after having replace alternator paid for themaster cylinder this is the second brand new battery that they put in according to them I had to call and get it towed back to the shop at Pep Boys. I called CSR and the claim # 834789.MANAGER STATED THEY WERE GONNA HAVE IT TOWED TO SHOP IN GOODYEAR TO FOR ELECTRICAL SPECIALIST TO SEE IT THEY NEVER TOLD ME THAT THE SPECIALIST WASNT GONNA SEE IT TILL TUESDAY 09/20/22.today is September 9th of 2022phone call from thema car rental since I have been without a car since the 7th of Septemberreturn my call.

Date of experience: Mar 13, 2026