For the Pep Boys at 4400 Semoran in Orlando FL. I took my car last week August 5th for a synthetic oil change. My lease has Onstar and it said it was at 5% oil life. I specifically told them please make sure it can be done same day with synthetic oil since I was traveling that night. 4 hours later they called me and said the car was ready around 2pm. But agree I left the shop I notice the car was doing this muffling sound like as if the engine was having a hard time. I didn’t think anything of it since the book light was gone too. After a few days I heard the same noise and took it back. They came out to see and checked the oil only to find out it’s the same black dead oil and never changed it. Imagine. I drove like 6 hours that weekend and the following days. Completely ridiculous to pay $85 for a service and oil that I never received. Plus the cost of Uber back and forth to get the car. They took it in immediately but I had to call around 6pm today before they closed. The car was done and they never told me. I went back and now the car is fine. Imagine if I hadn’t heard that noise or brought it back. That would be negligence on my part. Never going to another Pep Boys again. I will be reaching out to the manager. Something as simple as an oil change and they can’t even do that. For all I know they gave me the same oil I had. Even though the receipt said they did like 10 things none of it was done originally.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
