I ordered tires online and decided to have them installed. I got 2 confirmations and a reminder. I get to Pep boys and the cashier or service person signs me in and assigns someone to begin work. The guy goes back and removes my tires from the rims then I am told the tires I ordered were not there and they can't honor the price for the tires they do have. I ask when the tires I ordered will be in, the lady tells me not until Friday. Then she goes back to the computer and says "they haven't left Jessup yet" Why didn't she check this before she told the mechanic to remove my tires. (Of course all the tires they do have in store are priced higher) . Who starts tire installation without knowing if you actually have the tire. Very dishonest people. I ended up having tires installed but not the ones I ordered and not at the price of the tires I ordered. Very dishonest companyI
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
