The worst ! Ordered tires online for my daughter in Charlotte NC. She went and got them installed. After she came home from college I looked at the invoice. They charged me for TPMS sensor and a rebuild. My car is a 2005 Mercedes E500 that does not have that. I called and they stated that we needed to bring it down to verify, really, look on the internet , not on that car until 2006. She then proceeded to have a flat tire. She could not loosen the lug nuts to put the spare on. Needless to say 11pm at night. Her friend came by and he couldn't loosen the lugs. It broke the tire wrench as well. Called AAA and they could not loosen the lugs. They pump the tire to 60lbs the next day and drove to Pep Boys. They didn't really cared and finally after 2 extension on the wrench they broke it loose. Guess what, all the tires were like that. Well it seems that there is a hairline crack on the rim, wow, how did that get there since it is right where the bead of the tire is. No apology and than to make it worse, they couldn't give a refund for the charge for the TPMS sensor. The manager was on vacation and needed to come back after 2 weeks, really ????? Do not shop at Pep Boys is all I can say.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
