NEVER Take your car to Pep Boys. I took my car in and asked the service manager, Jason Conley, if he could replace my battery. At the time Jason did not inform me that newer Volkswagens (and almost all new cars) must have the battery changed by certified Volkswagen technicians so they can program the car to the new battery. I've since been told by multiple Volkswagen mechanics that Pep Boys absolutely knew that and this happens a lot. Especially from Pep Boys. When I returned to pick up my car there were all kinds of warning lights on and problems with my windows and my screen/navigation system. When I asked Jason about it he said "Oh ya. I noticed that. It's normal for newer cars when the battery is changed and it will fix itself when you're driving." That was a Friday night. That Monday I took my car to the Volkswagen dealership and I didn't even need to finish explaining what happened before they knew and one tec even guessed it was Pep Boys. Volkswagen said that this is a common practice for these mechanics and that he should have informed me about this. I made an appointment with Volkswagen to change it then I returned to Pep Boys and polightly told Jason what Volkswagen said. He responded with more lies, saying that he could program it 3 days after telling me that it was normal and would fix itself. Then he even tried to blame it on me. I normally only take my car to Volkswagen and it is perfectly maintained and monitored by my app. Eventually I started yelling and he refunded my money stating that I was never allowed in Pep Boys again. This is when things started getting worse. After Volkswagen changed it and programmed the car, there were still multiple problems so they suggested that I take it to the dealership I bought it from to see if my warranty would cover it. After a full day sitting in the service department of my 2nd Volkswagen dealership I had to rent a car because they could only determine that Pep Boys had shorted something out in the electrical system but they couldn't find it. The next day they said it would be $1,200 just to take the dashboard off and keep looking then who knows how much more to fix it. But I was told it could be thousands. My car is my livelihood. I'm a disabled person who works 3 jobs that are all dependent on my car and I also must have it to get to all of my doctors appointments. I live in chronic pain throughout my entire body and I also have 5 bypasses and 4 stents in my heart. Without my car I will lose everything. I have already lost over half of my income on top of what this has already cost me. And if that's not enough, even after it's fixed it will lower the value of my car and has voided my warranty. Stress is the worst possible thing for my heart problems and this is causing me great pain and anxiety. All of these problems could have been avoided if Jason Conley at Pep Boys would have just been honest. Instead my life has been turned upside down because of a blatant lie. And Pep Boys has already contacted me saying they will file a claim on my behalf which multiple lawyers have told me is how these companies trick you into releasing them from any liability. Just more lies on top of lies while I clutch my chest trying not to lose everything because of a lie by Pep Boys. I've had enough of people lying to make money without caring at all about how much they hurt innocent hard working people. I will be taking legal action against Pep Boys as well as creating a website and other materials to get the word out to people to BOYCOTT PEP BOYS and help others get compensated. These companies do this because they think they can just wear people out so they won't pursue justice. The more people who contact me with your story, the more likely it is we can stop them from destroying honest hard working people's lives. BOYCOTT PEP BOYS!!!Pep boys response below is the exact same as they use to respond to emails as well. This is what I mentioned they do to trick you. Never give them that information. Contact your own lawyer. I'm only doing these things first to hopefully prevent pep boys from harming others while I work on my court case and media campaign. Stay away from these evil people
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
