This review is for Pep Boys at Lake Forest. I had an appointment scheduled for 4:00 PM and dropped off my car at 1:00 PM with Enrique for a simple two-tire replacement, which typically takes about 30 minutes. However, I never received any update. When I called around 4:45 PM, Enrique informed me that my car wouldn’t be worked on until the next day.I explained that I had made the appointment two days in advance and needed the car early the next morning. He dismissed my concern, stating that the corporate appointment system is “useless” and that the online appointments don’t reflect actual availability. I pointed out that this should have been communicated when I dropped off the car, but he was completely unapologetic and indifferent.Very disappointing experience — appointments should mean something, and customers deserve better communication and respect for their time.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
