I went for a package deal where you get an oil change, tire rotation, and new wipers. I marked my tires to make sure they did the rotation. They did not but charged me for it anyway. I had to spend an hour of my day at the shop trying to get a resolution. The manager admitted they didn't do it and then acted like he was doing me a favor for returning my money for the rotation. No other compensation was offered for them giving me a false work order that included work they didn't do. This was on top of me using a coupon that advertised $140 for this service but the total was $160 because "some vehicles are different" as if my Jeep Compass is an exotic car. PepBoys will try to rob you and when you catch them will do only the legal minimum of returning the stolen money. If they had refunded the full price I would have returned. Foolish business sense to lose thousands of dollars of future work for the sake of trying to get away with my money this one time. Astonishingly bad customer service at the Celebration, FL location.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
