I regret taking my Toyota scion to Pep Boys on Gratiot. My battery died and they kept my car for six days only for them to tell me about a melted fuse. They finally installed battery and fixed fuse , but when I received my car the car radio no longer worked. They said that there is nothing they can do about it, so they showed no accountability. They said to fix it would be an additional charge. My radio no longer worked after I brought it Pep Boys. Why would I have to pay for their damage to my vehicle? They showed the worst customer service too . I called for days, and no one picked up the phone. They are short staffed , under pressure and take forever to get a simple battery change done. Jordan ( employee) said , “We don’t work on anything electrical, and we are not responsible.” In fact , they were responsible for damaging my vehicle. Do not trust them with your car . If they do anything wrong , they won’t take responsibility for their actions. Lack of accountability is the greatest sign of a company that is negligent about their business practices. Now, I have to go to another car service center and pay to fix my radio damaged by Pep Boys . Very poor inexperienced technicians where customer service shows you how little they care about their customers.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
