STAY AWAY! Stay away from all pep boys! If anything goes wrong it is hell to get any kind of resolution.My sons car broke down 2 hours away from home and the car was towed to this place in May! It turned out they said we needed a new engine which would be $3700. Three weeks later, still no car and now they said they can't get the engine to fit with the transmission and he needs a new transmission which they said they wouldn't charge us for. (Which makes me think they broke the transmission) They said we could pick up the car about a month later. My son goes to get the car with his grandfather and during the 2 hours back the car was making a loud banging noise and it was smoking out the tail pipe. They pulled over and determined they were going to try to make it home. They were about a half hour from home. We call them and tell them what happened and the cars not safe. They send a tow truck and pick up the car. They look at the car and tell me it's not that loud and it's safe to drive, there's nothing wrong with it. So we go back to get the car and I take it to my mechanics that I trust and he tells me there's no oil in the car, no transmission fluid and the transmission they put in doesnt work. He says I don't even know how you made it here. I called them told them what my mechanic said and sent them a video that my mechanic took showing the issue. They tell me I have to get a detailed diagnostic which costs $165 of which I don't think I should pay for. This is their problem. Now it's August and I have been trying to have someone call me back from corporate for the past 3 weeks. I am looking to sue them in small claims court. DO NOT GO TO PEP BOYS!
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
