If I could give zero stars, I would. Pep Boys Gainesville (Store #0127) returned my father’s 2012 Nissan Titan in a dangerously unsafe condition after brake service that cost over $1,500.Within 49 miles of leaving their shop, the brakes failed again on the highway, causing severe shaking and brake drag. My father, who has medical needs, was forced to tow the truck to Tampa for another $950 (Gainesville promised reimbursement, but never paid). Tampa Pep Boys then charged another $665 for “repairs” that still didn’t fix the underlying problem.A third-party inspection later found a missing caliper bolt — a catastrophic oversight that could have caused a crash — as well as warped rotors that had less than 90 miles on them. This was negligence, plain and simple.Pep Boys’ regional manager admitted Gainesville was at fault. But Pep Boys corporate has ignored all requests for reimbursement or acknowledgment of their dangerous work. My father’s safety meant nothing to them.We are now out over $3,000 for “repairs” that were improperly done and caused serious risk to life and property.If you value your safety, your time, and your wallet, avoid Pep Boys at all costs. There are plenty of competent, honest mechanics out there — Pep Boys is not one of them.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
