pepboys.com

I would give this place 0 stars if I…

I would give this place 0 stars if I could. I never leave reviews, but our experience was so poor that I feel the need to. We took my car in because the AC wasn't working. They indicated we needed a new compressor, which they put in. I noticed a rattling noise started after that but wasn't sure at the time what it was related to.They called my husband a week later to tell us they randomly found a part in their garage that they THINK belongs to my car and may have forgotten to put it back in. It was the return hose from the radiator to the coolant reservoir.....in Phoenix....in June where temps reached 104 that week. Leaving this part out of my car could have been detrimental to my engine and they are really lucky that they didn't need to replace my engine. That ALONE should have been enough for us to get refunded, but we were nice and didn't make a fuss and figured they'd put the part back and we'd go on our way.The rattling continues and we bring the car back AGAIN. Now they tell us the new compressor they put in is defective so they need to put in another one. They do, we pick it up, and we realize it's in fact not blowing cold air at all.So yet AGAIN, we go back and they tell us it must be another defective compressor. The likelihood that TWO defective compressors from DIFFERENT vendors ended up in one car is very low. The much more likely possibility is that they do poor work, especially considering they're forgetting to put vital parts back in cars.They say they'll put factory parts in, but we decided we don't trust them to touch our car anymore. We were promised a FULL refund as long as we brought them back the compressor they put in. We did just that and then after they had their equipment back, they decide to tell us they are only refunding us for the parts and not the $1,000 of labor because we "voided the labor warranty when we went to the dealership."So, not only did they continuously do a terrible job and NOT FIX THE ISSUE, but they misled us by saying we'd get a full refund and then went back on their word as soon as they got their equipment back. The dealership ran a dye test and said the AC system was leaking EVERYWHERE and also indicated that that type of compressor simply did not work for my car because it created too much pressure on the low pressure side.Incredibly poor work and ridiculous customer care. The manager there then proceeded to argue with me that it's not their job to know which compressors may or may not work in certain cars....YOUR WHOLE JOB IS TO KNOW CARS. They seem to operate on the very unethical principle of putting parts in cars and crossing their fingers that it works out.We were more than nice, understanding, and willing to have them continue working on our car after they forgot to put a part back in and after the first defective compressor, but come on, for them to expect that we'd ever let them touch our car again after that is absurd. Not to mention this is during the summer time and this is my AC we're talking about.In total, between dropping off the car and picking it up, we had to go to their store TEN times and still ended up with a non-working AC and now they are refusing to refund us.Whatever you do, DO NOT trust these people with your car.As of 8/4: Since then, after fighting tooth and nail, they agreed to give us a refund, but the District Manager, Ronald Stone, has done a horrible job of staying in touch and updating us on the status of our claim. He told us he submitted a claim a week and a half ago and that he'd send us the claim # the same day. Well, that didn't happen, and we've followed up 4 times to try to get the claim # so that we can check on the status of our refund only to continuously have him ignore us. This place is terrible and not customer focused (or car focused for that matter) AT ALL.P.S. Pep Boys used after market parts and are charging nearly the same price that the dealership uses for actual quality FACTORY parts so it's also a waste of your money.

Date of experience: Jun 20, 2025