Visited the Pep Boys Auburn Blvd Citrus Heights location. Horrible experience. Had an appointment at 8:30. After about 20 minutes of my car sitting in the parking lot I asked how long my appointment was going to be. Service tech apparently wasn’t there and I was told he should be there in 10-15 minutes. Full appointment took over an hour for an oil change with a scheduled appointment. Less than a week later I broke down in a parking lot with my 3 year old grandson because of a dead battery. I was not provided this information about my battery at the time of service. I contacted the Pep Boys location to inquire about what the courtesy vehicle inspection consisted of and was informed they check fluids and tire tread and battery. My battery life was bad at the time of service and my fluids were low and not topped off which I was told is part of the service when I spoke to the manager a week later. He was extremely rude and unprofessional and hung up on me. After the call he texted me with the full details of my inspection which showed the battery needed attention. Again, this was not provided at the time of service. He did nothing to attempt to rectify the bad and incomplete service performed. I have since contacted the corporate office and am hoping someone will follow up so future customers can have a better experience at this Pep Boys location. Will also be contacting the Bureau of Automotive Repair on Monday. Someone needs to address the service being performed at this location. Off to buy a new battery!
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
