I had two alignments at WEST MIFFLIN PITTSBURGH PA done on my 2011 C300 Mercedes 4MATIC in Feb 2025 not too sure of the exact dates I know one was on February 18, 2025 but not sure if that was the first or second. I had them days apart because initially I went because my rear tires were balding on the inside of the tires only, not evenly, so before I bought new tires I wanted an alignment done. After I got the initial alignment done I came back a couple of days later because the car was pulling to the right and I thought I got it fixed again. So a week ago I look at my tires and the two front tires are balding on the outside of the tires now 2 months after Ive had two alignments. I set an appointment at a different PEP BOY location (SHADYSIDE PITTSBURGH PA) last week on purpose when I get there for the morning appointment they had some machinery down for repair so they couldn’t do the alignment at that time but told me that would get me in that day after the repair, they called me at 12:30pm and told me they had to reschedule me from that day Monday April 28, 2025 to Sunday May 4, 2025 at 9:30am. When I show up for that appointment Im told that they don’t do alignments on Sundays and told to come back at 11am May 5, 2025 which I do and sit there till 2:30pm and my car is still sitting in the same parking spot since Ive been there. I say something to the clerk and he says he would take the vehicle back there himself and complete the service which he did after another 20-30 m minutes of taking care of the customers in the waiting area. I didn’t leave there until 3:30-4pm from 11am. Now I need two expensive tires when that could’ve been avoided and the overall service was terrible. I spoke to the WEST MIFFLIN location and they couldn't provide me with the notes from that service date nor did they record the second date a few days later when I came back with the same problem. I bought a 3 year alignment package back in 2023 so that's why I continued to come back. One thing when I called to get exact dates from WEST MIFFLIN for some reason they didn’t record the revisit a few days later so they gave me the Feb 18, 2025 but there was 2 dates in Feb days apart for the same service. I sent an email to pep social as well and provided photos. Thank you.After they responded to online review they tell me someone from their Field Leadership Team would be reaching out, well that was May 7 and nobody has reached out today is May 16.Today is JUNE 9, 2025 I havent heard anything from this company after they responded on here obviously now to make it look good. Take my money gladly but don't back up your work. Crazy these companies do their recurring customers like this.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
