Do not ever go to this place. I went and got my car after 3 days of sitting. They are liars and scammers. Meanwhile I took my car to Mr. Tire told him what’s going on with that store. He pulled my vehicle in as soon as I got there !! They lied and said Silver Rock never reached out when I was in contact with them the whole time I knew on Tuesday at 1 PM my repairs would be covered besides the left front tire because they asked Pepboys several times to send them a video. So I called Silver Rock and let them know what they were saying and so conveniently After I talked to Silver Rock, Ray called and said at 6pm saying it was covered they just reached out. Then lied to me saying it’s being worked on But told Silver Rock they never even got the part. I clearly have proof of what Silver Rock is saying. It wouldn’t have been a problem if Pepboys’s communicated like Mr. tire did! All pep boys wants is your money they can’t even be honest and tell you the truth just say we didn’t get the part. They’re MAD that they could not get over on me. I have a husband father brothers and uncles. Pep boys preys on women and vulnerable people! It’s so convenient how silver rock called and now yall are working on the car but told silver rock it hasn’t even been touched ! Horrible customer service horrible mechanics i will never step foot in this business again. They thought I was stupid and would fall for the bs. They all stood around like the fools they are. What they don’t get it karma comes back around and they will get theirs ten fold! I don’t care how I came there REAL BUSINESS MEN WOULD RECTIFIED THE SITUATION. Josh at Mr. Tire helped me soooooo much ! Go to them if you want honesty respect and amazing customer service go there. He never asked for a dime ! Pepboys constantly told me oh you have to pay the diagnostic fee KNOWING silver rock is responsible. Ray told me Tuesday I can come get it but I’d have to pay that feel before I take the car. Mind you I recorded every single conversation even when I went to get my car. Try that lying scamming 💩 on a dummy ! Do not give these dirty clowns your money! (MONROEVILLE location)
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
