My issues have been going on with these people for 3 1/2 months period. My car has been to three different Pep Boys. My check engine light is still on. They have done nothing but past the buck to include admitting the mechanic didn’t know what he was doing. The last time I took it back to have it checked. The young lady told me it would be two weeks before they could even look at it. And if there were 14 other Pep Boys, I could go to if I wanted to. The manager finally called me Jeremiah, who told me he would credit me back over $200 For the charges that they made and did not correct. I have not seen that credit on my bill yet. This is at the Pep Boys on Stateline Road in Southhaven Mississippi. I guess they learned my phone number because I got to where they would not answer my phone calls. They have done some good work and there are some nice people at these places. But this time they blew it and will not admit their mistakes. I did go to another store Pep Boys on Goodman Road in Southaven. That man’s name was Derek. He called a manager and told me I would be hearing from someone, but he passed me off as well. Not a very good place to do business, and won’t anymore.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
