On August 31, 2024, my husband and I called Pepboys in Lake Worth, Fl and spoke with Pat, who we have been working with in the past. We told him that the problem we had brought our car for twice already is doing the same thing. He told us to bring it and he would have someone take a look at. My husband and son, took the car and was called back a hour later. The Jamaican mechanic, that was on duty found a different problem. However, the problem was not related to the issue that we were trying to resolve at the time. The Jamaican mechanic became so, irate and disrespectful even, Pat had to walk away. He would not let us get a word in and he became very combatted. He even, told our son, you not paying for it, so I am not talking to you. He was very nasty man, that just wanted to be right and will not be quite. He was talking all over management, he had know respect for his bosses. Since we had been back and forth about the same issue and paying each time for something different. We felt like it was a switch and bait and they were not operating with integrity. They did not do a pressure test, this is why they could not pin point the area that needed fix and they was just making suggestions and hoping it would get fix, but did not. I don’t understand if they are mechanics and they have the tools to do the job, why is it they want to rip off loyal customers and be disrespectful about. I don’t understand how a person can be employed by your company and is allowed to continue with the bad behavior. His bosses has to walk away from their own employees that mean they do not have any control over the workers.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
