The service area had one associate. He was on the phone wirh a customer as 4 people waited. One customer left. The associate was on phone for 20 minutes, not once did he look for someone else to help him nor did he acknowledge the customers waiting. The next customer in line took at least 25 minutes. I was there almost an hour before getting my vehicle. Also, the waiting room area is not accommodating to parents with kids. It is not easy to wrangle kids in that type of waiting area at service desk. In my case I have a special needs son who needed to be with me but no place for him to sit in the service area. Not a good experience for me at all.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
