Here’s the long story summarized: Bought 75k Cooper tires from pep boys, they damaged my wheels, they refused to fix/pay. At 30k miles, brought my vehicle in to get tires rebalance since I was getting vibration, and an oil change. Shop does oil change, puts 7.5qts of oil into my 5.9qt vehicle causing engine issues. Pay to get those fixed at another shop. $250, then get on the road and my vehicle starts shaking uncontrollably. Took to another PepBoys 3 cities over as I broke down. That store manager informs me that my tires are all defective, severely separated and could’ve put my entire family’s life in danger on the highway. Also informs me that this damage would’ve been clearly visible and illegal to put these wheel back on my vehicle 120miles earlier at the first pep boys shop. Had to buy new tires… Called corporate and got the “we will have someone call you”, kept calling them back every 3 days and now 11 days later I have yet to have ANY response or solution from them. Most inept shop I have ever used, and so far the worst customer service I have ever experienced.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
