I strongly advise against using this service. I had an 8:30 am appointment for a brake pad change, but upon arrival, I was informed the mechanic wouldn't be in until 9 am, and my car would be ready by 10 am. At 10:08 am, I received a complimentary inspection report via text. When I asked about the status of my car, I was told the estimate would take another 30 minutes. Frustrated, I decided to leave. To my dismay, I found my car had been moved by the shop, parked in an illegal spot, and it had received a parking ticket. Initially, I was assured the shop had a contract with the city to handle such tickets. However, 30 minutes later, I received a call stating the regional manager would send me a check instead. What happened to the supposed contract with the city?
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
