I live in the Phoenix, Arizona metro area and my experience with Pep Boys was so awful that I wrote the CEO of Pep Boys, Mr Scott Collette, via USPS certified return receipt on March 25, 2024. In that letter I supplied documentation of the terrible store Manager experiences with two different Pep Boys. To date, June 1, 2024, I have yet to receive any type of response!Note: When contacting Pep Boys corporate with a complaint, Pep Boys simply forwards that complaint to the store manager of which you are complaining! That manager (I was told via telephone) simply "closes out the complaint" as resolved!What benefit is that to the customer?Beware of Pep Boys!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
