A shop in Panama City, FL was hired to install a clutch in my car. It was done improperly and they were given a chance to correct the install. They charged me even more money for the wrong fix, and my transmission ended up being destroyed. I filed a claim and it was denied with Pep Boys citing "no negligence." I called their corporate office, did other reviews, and contacted them via social media. Every time they respond I get "someone will reach out to you within 24 hours." It has been over two weeks with still no response. I now have a $10k bill to pay to get my car repaired and they refuse to even speak to me. Two months of hassle because of an inept shop. For a company founded by Navy veterans, it's a shame to treat a 19 year retired vet in this manner. Worst customer service I have ever experienced. Avoid Pep Boys at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
