DO NOT GO HERE. My daughter came into their service center and received the worst treatment. She did not get any fixes and when I tried to resolve it they threatened me with not releasing the car.Worst - they had no idea what was wrong with her engine! And she signed a tiny window at the register but had no idea she was being charged for doing NOTHING. Again, her car is not fixed. Then they tried to charge her $700 for her jammed door lock. Then Paul M at a store on 40605 Winchester Road, Temecula, CA 92600 today 9/24/24 HELD HER CAR HOSTAGE. Then when I question why she is being charged for nothing and Paul M flat out refused to give me the car for $60. The $60 makes sense if it is going toward the fix - but they didn't know how to fix it!I am appalled that they didn't resolve and they said the manager is not available. And THEY THREATENED TO KEEP THE CAR.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
