I would never recommend the Gainesville, Florida location to anyone! My son and I were treated with disrespect and lied to several times by staff and manager Marcus. My car arrived on March 30, 2024 and sat there for two and a half months. I live in Ashtabula Ohio and my son was driving back to Tampa Florida. This was the only place available that moment which was late Saturday afternoon. My car needed a break vacuum pump which was only to take a day or two to fix. They told him it would be fixed the next week. Each time my son and I called we were put on hold by Jamie which she never returned, passing the buck to someone else. When we were able to talk to someone and asked for Marcus, he was always conveniently busy, never returning calls. Marcus then blamed my son for the delay in part order stating he gave them the wrong part number. Aren’t they the professionals?? My son knows nothing about cars. I have never been treated so poorly with crappy customer service and the run around. I decided enough was enough and called the corporate office, oh and Marcus called the next day to tell me a bunch of crap still blaming my son. They never took accountability for their actions. Because of this I had my car transported back to Ashtabula Ohio and cost me 750.00. When my car arrived at my mechanic’s, there were several parts in the back seat of the car as my mechanic stated he didn’t know why there were so many parts taken off. Oh and my car arrived with the battery missing!!! My mechanic called Gainesville Florida location and asked Marcus what he was going to do, Marcus agreed to have my mechanic order the battery and email the bill to him. My mechanic forwarded me Marcus’s email, sent him the email and never responded. I called him back , received the correct email, they have all my information including the bill with the battery included. Two weeks went by, never received a call as he was supposed to call before sending me the reimbursement check, never came. Sent Marcus an email stating my next move was to call corporate, he responded and passed it on to someone else. Decided to call corporate again to complain. Corporate was supposed to call me back and resolve the issue, it’s been over three weeks and no phone call or communication efforts from them!! Worst company ever!! If there was a zero rating possible that’s all they deserve!!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
