I had brake repairs done on my truck at PepBoys on June 21st. Just two months later, on August 26th, I nearly got into a serious accident because the brake caliper they installed fell off, locking up my front tire. This caused significant damage to my wheel and tire, and I had to pay $80 for a tow truck.The technician emphasized that I needed a new tire due to the damage, but when we got to the front desk, the employee, Jimmy, refused to order a new one. After a long private conversation between Jimmy and the technician, the technician returned and asked me if I had any enemies who might want to harm me—implying that someone else could have tampered with my vehicle. This felt like they were trying to shift the blame rather than taking responsibility for their faulty repair or parts.It has been three weeks, and I’m still waiting to hear back from management about this serious issue. I’m extremely disappointed with the lack of accountability and concern for my safety. I expected much better service and response from a professional shop.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
