Booked an appointment for a coolant system flush on line. Got confirmation and even got an appointment reminder text. Showed up for appointment, told 2 hours before they could get my car in. They said there were cars ahead of me. Why did I bother to make an appointment? Looked like they had maybe 15 bays, all but 2 were open. They have succeeded in managing their business down to almost nothing. Another empty building coming soon! I was a first time customer.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
