Had a 3:00 appointment, have been waiting over two hours for a oil change at Pep Boys on Cervantes in Pensacola, FL. When I questioned why such a long wait time with a appointment, I was told police vehicles take priority. Understood, however, why not tell customers that when appointments are made or why even make the appointment or better still have a dedicated individual for fleet/police vehicles & BTW I'm driving a "fleet" vehicle as well & no one bothered to come out & let me know what the delay was, I had to go and ask. Unacceptable at best. Update:Called customer service to voice my concern, promised someone would call me back, its been over two weeks & no one has bothered to call.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
