Made an appointment 2 days in advance for a state inspection and oil change. Showed up 20 minutes early today at 9:40 for my 10:00 appointment.Was told at arrival the "machine was broken so no inspections can be done today". I said ok well let's do the oil change at least. I was then told it would be about 3+ hours for Just an oil change with an appointment because "everybody has appointments on Saturdays".why take an appointment at all?
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
