So many positives about this service call. I have been using the dealer mostly since I got my 2018 Jeep Grand Cherokee 5 years ago. But since COVID getting an appointment requires reservations weeks in advance. I used Pep Boys in the past with previous cars but not for some time. I've tried other local shops and wasn't impressed. I needed an oil change, went to Pep Boys website and confirmed an appointment two hours later. So two big plusses here, ease of use of the website and quick appointment. I went in waited maybe 3 minutes while another customer was serviced and they got my car in the que. Two more big plusses quick and very customer oriented reception. Free tire rotation another big point. All communications were texted and emailed, when the car started work, what was done, who did it and when it was finished. So another big point great communication on status and actions. Finally the car work was completed in a little over an hour and a half. Great, Great Great. Lastly for the services I got the price was lower than my dealer and a local service center I’ve used in the past.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
