I took my car to the Pep Boys in Orange New Jersey, because my battery was malfunctioning. After replacing the battery, I started to receive multiple error messages on my dash such as drivetrain malfunctioning, battery is not charging with turned off, the airbag light was highlighted and a multiple other messages. I took the car back and they kept my car for four days without doing anything. They claimed that they were waiting on a part to diagnose the car which is a BMW. The fourth day I sent my son to get my car, because they were not doing anything with the car, but letting it sit. They were not able to give me any type of resolution of what was wrong with the car after they replace the battery, and they refuse to take responsibility that they made matters worse. When my son picked up the car, the car was completely dead. They had to charge the battery, and one of the workers stated that someone left the lights on all night, so this is why the car was dead. This was the most horrible experience I had with a facility that fixes cars. They have made matters worse because they were not knowledgeable of what they were doing and they should have said something in the beginning That they were not experienced or equipped enough to fix BMWs. So now, it is going to cost me more money to fix their mistakes. I would not take my bicycle there to replace a wheel. That’s how bad the services!
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
