I hope this helps a neighbor by saving them frustration. I had my car serviced at Pep Boys on Kings Canyon, in Fresno, they sent me an e mail asking me to do a review. I did the review which was not a good review. So now I got another e mail saying it could NOT BE PUBLISHED because it did not meet their qualifications. I wrote about the poor customer service which is against their policy. DUH!! Writing GuidelinesWe know your time is valuable and we want to publish your review, so please:Keep your review focused on the store or service.Do not include any personally identifiable information for the store employees, including first and last names.Avoid writing about customer service, please contact us instead if you have issues requiring immediate attention.Refrain from mentioning competitors by name or the specific price you paid for the service. I made an appointment at Pep Boys on Kings Canyon to have front brakes put on ,my 2017 RAV 4 Toyota. The appointment was for 10 am Friday. It was made on Wednesday, 2 days earlier. I took my car there at 10 am, I called at 1:30 and they haven't even started on it yet. When I told them I had an appointment for 10 am they said basically that doesn't mean anything. There was another vehicle in front of me and they only had 1 service tech. I asked why do they take appointments then if they do not honor them? They had no answer.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
