No respect for customer's time! I had a 1:30 appt. and it is 2:20 and nobody has touched it! It is the same freaking story everytime - I would never take my personal vehicle here, but this is a work car and Pep Boys ( or should I say PepGirls) have an agreement with the company I work for to service the vehicle - it is not all Pep Boys, just the Pep Girls in Monrovia, CA. That has consistent horrible customer service and LAZY ASS employees! I suspect it is managed very poorly to always deliver such consistently BAD service.Best advice, AVOID this Pep Girls location in Monrovia, Ca.!!!
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
