Pep Boys has the worst service and is the most disorganized place ever. I would never ever recommend them to anyone. My car did not pass inspection (not at Pep Boys) due to needing tires. I called and ordered tires on October 7th and scheduled an appointment for October 11th. I arranged for rides to and from work due to this appointment so I dropped my car off in the morning before I went into work. I was called a few hours later telling me that they didn't have my tires which at this point I'm unsure why they didn't call me the night before instead of letting me bring my car there for nothing. At this time the service manager I spoke with was going to order them and schedule an appointment but due to them supposedly ordering them and them not coming in it was decided that he would order them and call me when they came into the store, then schedule an appointment to have them installed. Due to this inconvenience he did offer to not charge me for the alignment. On October 18th (a week later) I still had not heard anything so called in the morning but no one answered and it kept ringing. I again called later and spoke with someone who stated they were from a different store and would be taking over this store. He put me on hold to go look/find where my tires were but at some point I was disconnected so called back. He told me that they did not have my tires which I expressed frustration with this and explained the prior issue. He stated that he would call another store and supposedly go get them personally himself. On October 19th I had tried calling the store several times throughout the day to check in but every time I called there was no answer and the phone kept ringing. I also called customer service/support whatever they want to call themselves (although they do nothing) who only told me they would let people know. On October 20th I again called the store in the morning to avail it kept ringing with no one answering. I again called customer service/support who again said the same thing they would let someone know. By this time I am beyond angry because now I only have 10 days to get/find tires, have them installed and take it back/make an appointment at the place where I failed for a re-inspection. I demanded that someone called today as it is Friday and I know they won't be working on the weekend and then there goes by more time. Of course no one called so I called several times throughout the day only for them to tell me they would let someone know which who knows if they did just like they probably never ordered my tires. So now I had to go elsewhere to find tires and as you can imagine couldn't not get tires ordered, in and an appointment until October 31st which then means I will be driving around without my car inspected because I will then have to make an appointment which means I can't make one until November 1st or depending if I can get in the same day I get my tires done. Pep Boys has severely inconvenienced me to the point where I could be pulled over and get a ticket due to not having my car inspected. I will never use them again. They don't know how to call and communicate, they are disorganized and clearly don't answer phones/call back meaning they don't want your service.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
