pepboys.com

they are not trasparent and a ripoff of the consumer

I went in for a wheel alignment after having a tie rod replaced. The attendant there went in the back to see if he could get me in. He said he could and ask me if i had a backup camera,i told him yes.He said that it would cost 99.99 for the alignment and an extra 29.99 for the backup camera because he said he had to align the camera with the alignment. I have never heard of that before never the less i said ok. I pick the car up and went home. I live in the same town of matteson,illinois that the pep boys is located. The next day on the way to work got on the ramp of the expressway, at the end trying to merge into traffic i lost control of my vehicle went into the 3rd lane before i gained control. So I crept back to pep boys to let them know what had happened and for them to correct the problem. I get there and told the manager, brandon that i was there last night and this morning i almost had an accident after having my wheels align. My wife came to pick me up and i left the vehicle there and for him to call me when it was ready.He called me, talking about the manager and said that it would be an additional 39.99 to look at the car. I ask him why is there an extra charge when i,m bring it back from the previous night. He said that they did not check the car before they gave me the alignment. So in order to check for the problem i had to agree to pay the additional money because i couldn't leave there without knowing what was wrong. So he called me back and told me that i needed 2 lower control arms and that would cost me 385.00 in labor plus parts.I told him i will see him later to pick up the car,and for him to not do anything until i arrive.I get there the next day and talked to the service manager and ask him why is he charging me to look at my car after they just serviced it and that it has a 90 day warranty he said that was separte from the alignment.At that point i called matteson police to come because they would not give me my key.They came and talk to the manager and he refuse to give me my car without paying so the police suggested i call corporate office. conclusion they should have check the car to see if it could take an alignment because what ever they did made it worse and almost cause me an accident.they dont know what they are doing.By the way they was dealing with another customer that brought their tire for repair and that same mechanic put a big hole in his tire with the tire machine

Date of experience: Oct 09, 2023