WORST AUTO EXPERIENCE EVER. this is for the 6825 Kannapolis road landover MD location. should be zero stars. my car had overheated and appeared to be a coolant leak and was looking to tow somewhere. i had called to different auto shops to check availability around 3-4 pm, this pep boys location told me they would at least look at my car that same day. this was the main reason i came here. the next day comes and waited and never received an update to my car, so i called several times to inquire and was given vague answers. near the end of day, i called and was told they fixed it and was letting it run for an hour and should be ready around then (6pm or so) and would be given a call. however, i never got a call, and there phone line was dead so I could not confirm if that car was good to go.the next day i called in the AM to ask what the status of my car and was told they had not worked on it and was waiting for my "approval" to work on it; which was a shock and disappointing given the previous conversation. from there, again never called once this entire time, i called around noon and was told my car was ready to be picked up. i picked it up, drove to work (about 20 min drive) and noticed my coolant reservoir had depleted quite noticeably. when i drove home (another 20 mins) it was almost empty. it became clear i was gushing coolant and the leaking issue was worse. i was clearly misled and learned this location was backed up with other work and there car work skills are bad.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
