I filed a customer service compliant on Friday Aug the 25th and still haven't been contacted by any corporate member concerning my complaint. Complaint number is 113059. My complaint dated back to Thur Aug 17, 2023. My vehicle was serviced at your Laurel, Maryland location for an oil change and tire rotation. The oil change was conducted but the tire rotation/inspection was not initiated or done. My appointment was at 2pm, I arrived at 1:45 pm. My car finally was pulled into the service bay at 5:15pm and I received my car back at 6:35 pm. I have called Pep Boys personnel and conversed about this problem only to be told that someone would contact me back. This has yet to happen. I would love to speak with someone in the Pep Boys Corporate Office that handles complaints. I will no longer be the loyal patron of this location in Laurel, Maryland. This location is unprofessional and performs shade tree work. A terrible experience in which I will not tolerate again.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
