Very disappointing first experience with the quality of Pepe Jeans.I purchased a pair of Hatch jeans in summer 2025. After only about six months of very normal use — roughly once a week to the office — the jeans have already started ripping and will likely be unusable after a few more wears. This is by far the worst durability I have ever experienced with a pair of jeans.I contacted customer service, but my claim was rejected. I was told that because the purchase was over six months ago, the fault should have appeared immediately and that the issue is likely due to “excessive use.” Wearing jeans once a week to the office is hardly excessive.I bought Pepe Jeans because of their reputation as a proper jeans maker and because I had heard they manufacture jeans for other brands such as Hackett, which in my experience are very durable. Unfortunately, this pair lasted barely half a year.Nice design, but extremely poor quality and disappointing customer service.
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