purchased a premium sofa from Pepperfry with high expectations, but the quality has turned out to be extremely disappointing. The materials used are clearly substandard — within a short period, the cushions lost their firmness, the fabric started wearing out, and the frame became unstable. This is absolutely not what you expect when you pay for a “premium” product.To make matters worse, the sofa was still under warranty when the damage occurred. However, when I reached out to Pepperfry customer support, they refused to acknowledge the issue and denied any repairs or replacement. Their customer service was unhelpful and dismissive, offering no real solution.Overall, I feel let down both by the poor product quality and the lack of responsibility from Pepperfry. I would strongly advise others to think twice before making any major furniture purchases from them. Not worth the money or the hassle.
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